icon
Pricing Tutorial Contact us
EN
AR
Success Message

Have a request or need help ?

Send us a message.

Tutorial

>

Order dispatching

>

Additional Functions

icon

Additional Functions

Cancelling an order

Mention the cancellation reason for reference, and then confirm. 
 

image image

Changing the status of an order

If you wish to force a status change to an order, you can do so by going to the order side menu function, and clicking on the change status button.


Select the status from the status dropdown. Based on the choice you’ve made, the system may prompt you to choose a driver or Trip to complete the action.

If you need to change the status from any state to scheduled, it is mandatory to choose the due delivery time.

Once done, confirm by clicking on the Change Status button.

image image

Editing details of an order

To change details of an order, go to the order side menu function and click on the Edit Order Details button.


Edit the information needed and once finished, press done

Please note it is not possible to  change the customer or branch details of an order.
 

image image

Activating a scheduled order:

Scheduled orders are automatically activated by the system prior to the due delivery time by a period equal to the promised time.

However, you can manually activate at any time using the side function activate now function.
 

image image

Editing a Scheduled Order Date & Time

To edit the date or time of a scheduled order, open the side menu functions and click on the edit time function then change the date and time of the order as needed. 
 

image image